STEP ONE – THE TWO V’S
Align vision and values with the business and human resource objectives. Add context to ensure understanding.
STEP TWO – OBSESSED ABOUT PEOPLE
Be as obsessed about your internal customers as you are your external customers. Use the five reward levels – just for fun, no cost, low cost, achievement and community.
STEP THREE – LEADERSHIP BY EXAMPLE
No method is more effective than a good example.
STEP FOUR – COMMUNICATION, COMMUNICATION, COMMUNICATION
If there isn’t a good reason why you shouldn’t communicate something, then share it!
STEP FIVE – RECRUIT TO FIT
Recruit for attitude, skills can be learnt!
STEP SIX – CONSCIOUS ENVIRONMENT
Use your environment to drive innovation by providing stimulus rather than blank space.
STEP SEVEN – DON’T BE AFRAID TO BE DIFFERENT
Employ different competencies to drive innovation.
STEP EIGHT – RELENTLESS APPROACH
Consistency is key
