3 ways to get better value from your overheads

In difficult times such as these, the first reaction can be to cut overheads to the bone.
I would recommend getting more value from what you’ve got before instigating across the board cuts.
For this purpose I would define overheads as all departments who are providing central services and not dealing direct with the customer – this [...]

8 steps to developing a great organisational culture

STEP ONE – THE TWO V’S
Align vision and values with the business and human resource objectives. Add context to ensure understanding.

STEP TWO – OBSESSED ABOUT PEOPLE

Be as obsessed about your internal customers as you are your external customers. Use the five reward levels – just for fun, no cost, low cost, achievement and [...]

Planning next year’s strategy

Over the last few weeks I have been meeting with each of our managers to discuss their plans for their service over the next few years. Today I spent a bit of time pulling it all together to give some structure to next year.

Photo: shoothead
Things naturally fell into three categories which I will be expecting [...]